DT: THE CONSUMER'S VEHICLE WAS INVOLVED IN A CRASH AT 55 MPH. THE VEHICLE IS A 2005 CHRYSLER TOWN AND COUNTRY. UPON IMPACT, THE AIRBAGS IN THE FRONT OF THE VAN DID NOT DEPLOY. THE POINT OF IMPACT WAS THE FRONT END OF THE VAN. THE VAN WAS HIT ALMOST HEAD ON. NEITHER OF THE FRONT DOORS OF THE VEHICLE WOULD OPEN. THE DOORS HAD TO BE PRIED OPEN TO GET THE PASSENGERS OUT. THE DRIVER AND THE PASSENGER SUSTAINED INJURIES TO THE NECK, RIBS, STERNUM ,AND THE COLLAR BONE. BOTH DRIVERS WERE WEARING SEAT BELTS. THE CONSUMER HAVE NOT CONTACTED CHRYSLER AS OF NOW. THERE WERE POLICE AND AMBULANCES INVOLVED. POLICE AND INSURANCE REPORTS WERE TAKEN. THE CONSUMER HAS PICTURES AVAILABLE TO VIEW. THE VAN WAS TOTALED, AND THE IT WAS ONLY A MONTH OLD WITH LESS THAN 1,500 MILES.*AK PHONE INTERVIEW UPDATE (OCT 24, 2005): THE AIR BAG WARNING LIGHT WAS NOT "ON" BEFORE THE CRASH. SHE AGREED TO SEND PICTURES WITH THE FOLLOW-UP VOQ FORM. UPDATED 11-02-05. *JB