# 2004 MERCEDES BENZ E320 — SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
> NHTSA complaint `560641` · 2005-10-31 · Mercedes-Benz USA, LLC
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** Yes
- **Crash:** No
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** MERCEDES BENZ
- **Model:** E320
- **Year:** 2004
- **Manufacturer:** Mercedes-Benz USA, LLC
- **Component:** SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
- **Miles at failure:** 37,000
## Narrative
DT: THE CONTACT STATED THAT WHILE DRIVING SHE TURNED ON SEAT WARMER AS WELL AS THE HEATER AND SHE  DETECTED THE ODOR OF SOMETHING BURNING .  SHE TURNED OFF THE HEATER BUT NOT THE SEAT WARMER.  SHE CONTINUED DRIVING BUT SENSED A FEELING OF SOMETHING BITING THE SIDE OF HER LEG.  SHE DISCOVERED A SPARK COMING FROM A HOLE IN  LEATHER SEAT.  SHE EXPERIENCED A SMALL BURN TO HER LEG.  THERE WERE NO VISIBLE FLAMES ONLY SPARKS.  SHE TURNED OFF THE SEAT WARMER AND PULLED OVER. TO EXTINGUISH ANY SPARKS SHE POURED WATER ONTO SEAT.  SHE TOOK THE VEHICLE TO A DEALER.  MERCEDES WILL REPLACE THE SEAT FREE OF CHARGE.  *AK
---
*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*