DT: THE CONTACT STATED WHILE SITTING IN VEHICLE AT A COMPLETE STOP HE WAS INVOLVED IN A CRASH. THE CONTACT'S WAS HIT FROM BEHIND BY ANOTHER VEHICLE, AND IT, IN TURN , HIT A VEHICLE FROM BEHIND. UPON IMPACT, NEITHER OF THE AIR BAGS DEPLOYED. HE HAD THE BRAKE PEDAL DEPRESSED. THE CONTACT REPORTED THE AIR BAG FAILURE TO THE MANUFACTURER. THEY OFFERED NO FREE REMEDY. THERE WERE POLICE AND INSURANCE REPORTS TAKEN. *AK