# 2004 FORD EXPLORER — STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
> NHTSA complaint `565453` · 2005-12-09 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPLORER
- **Year:** 2004
- **Manufacturer:** Ford Motor Company
- **Component:** STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
- **Miles at failure:** 59,842
## Narrative
1.  OPENED THE BACK HATCH GLASS  2.  THE LEFT HINGE BROKE AND THE GLASS FELL.  I WAS ABLE TO CATCH THE GLASS TO KEEP IT FROM FALLING.  I PUSHED THE GLASS BACK UP AND WAS ABLE TO GET THE GLASS CLOSED AND LATCHED.  MY LEFT SHOULDER HAS BEEN HURTING SINCE THE INCIDENT.  *JB  3.  I TOOK THE TRUCK TO THE DEALER AND THEY REPLACED THE HINGE BRACKET.  THEY REPLACED BOTH THE LEFT AND RIGHT HINGES.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*