# 2004 FORD EXPLORER — POWER TRAIN:AUTOMATIC TRANSMISSION
> NHTSA complaint `566560` · 2005-12-20 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPLORER
- **Year:** 2004
- **Manufacturer:** Ford Motor Company
- **Component:** POWER TRAIN:AUTOMATIC TRANSMISSION
- **Miles at failure:** 1,000
## Narrative
DT: THE CONTACT COMPLAINED ABOUT  TRANSMISSION FAILURE SON SEVERAL OCCASIONS. WHEN SHIFTING THE VEHICLE INTO REVERSE THE TRANSMISSION LOCKED FOR A FEW SECONDS, MAKING A LOUD POPPING SOUND AND THEN  SHIFTING INTO REVERSE. THE VEHICLE HAS BEEN SEEN BY THE DEALER SIX TIMES. THE DEALER WAS ABLE TO DUPLICATE THE PROBLEM, BUT COULD NOT BEEN ABLE TO LOCATE THE SOURCE OF THE PROBLEM. THE FOLLOWING ITEMS WERE REPLACED ON ORDER TO FIX THE TRANSMISSION, INCLUDING  THE REAR SPEED SENSOR, THE SOLENOID BODY, AND SEVERAL COMPONENTS WERE LUBRICATED. NONE OF THESE REPLACEMENTS SEEMED TO REPAIR THE TRANSMISSION. DURING THE MOST RECENT FAILURE THE CONTACT'S HUSBAND WAS INVOLVED  ACCIDENT WHEN THE TRANSMISSION FAILED. HE ATTEMPTED TO BACK INTO THE DRIVEWAY DURING ICY CONDITIONS. THE TRANSMISSION LOCKED.  HE SHIFTED THE VEHICLE INTO DRIVE AND STEPPED ON THE GAS. THE TRANSMISSION IMMEDIATELY ENGAGED AND THE VEHICLE CRASHED INTO A TREE IN THE YARD. THE VEHICLE SUSTAINED HEAVY DAMAGE. THE POLICE WERE NOT CONTACTED BECAUSE THE ACCIDENT OCCURRED ON PRIVATE PROPERTY. THE VEHICLE IS NOW IN THE POSSESSION OF THE INSURANCE COMPANY AT THEIR IMPOUND LOT. *AK
---
*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*