# 2002 CHRYSLER TOWN AND COUNTRY — STEERING
> NHTSA complaint `567275` · 2005-12-28 · Chrysler (FCA US, LLC)
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** CHRYSLER
- **Model:** TOWN AND COUNTRY
- **Year:** 2002
- **Manufacturer:** Chrysler (FCA US, LLC)
- **Component:** STEERING
- **Miles at failure:** 70,000
- **Speed:** 10 mph
## Narrative
I AM RECEIVING THE EXACT SAME ISSUE AS A COMPLAINT I FOUND ON YOUR SITE #10065581, I AM BEING FORCED TO PAY $300+ FOR THE SAME REPAIR.  IF I HAD KNOWN ABOUT THIS ISSUE IN 2002 WHEN THE TSB WAS ISSUE I WOULD HAVE FIXED IT THEN WHILE I WAS UNDER WARRANTY.  WHY DO I HAVE TO PAY FOR THIS REPAIR, WHEN IT IS A KNOWN DESIGN/MANUFACTURING ISSUE?  I ALSO FOUND A INVESTIGATION PERFORMED BY THE USDOT, NUMBER PE 03-012, WHICH LOOKS LIKE THEY WERE SUPPOSED TO CONTACT ME.  ANY HELP WOULD BE APPRECIATED.  THANKS, TED     MAKE:   CHRYSLER  MODEL: TOWN AND COUNTRY  TYPE: MULTIPURPOSE PASSENGER VEHICLE  YEAR: 2002  COMPLAINT NUMBER: 10065581  SUMMARY:    I JUST STARTED HAVING THIS STEERING PROBLEM/SHUDDERING AND I DID SOME RESEARCH AND FOUND THE FOLLOWING: 5- 'TECHNICAL SERVICE BULLETINS' ON THIS WEBSITE. IF THIS HAS BEEN A PROBLEM SINCE DEC 2001, WHY WAS I NOT NOTIFIED BY AUG 2003 TO HAVE THE ISSUE FIXED (WHILE I WAS STILL WITHIN MY 36,000 MILE WARRANTY). WHEN I CALLED THE DEALER, THEY SAID I WOULD HAVE TO PAY FOR SERVICE/FIX. MY QUESTION IS THE FOLLOWING: WHY SHOULD I HAVE TO PAY FOR A HOSE THAT IS TOO SHORT/LONG WHEN IT WAS MANUFACTURED THIS WAY. THE BULLETINS ALL REFLECT THE 'STEERING SHUDDER.  THANK YOU FOR A RESPONSE. SANDRA. *NM
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*