NHTSA complaint: 2000 LINCOLN NAVIGATOR — STRUCTURE
ON JAN 14, 2006 , I CAME OUT IN THE AM AND STARTED MY 2000 LINCOLN NAVIGATOR. I TURNED ON WIPER AND STARTED TO DRIVE IN A FEW MINUTES THE TRUCK WAS FILLED WITH SMOKE. I IMMEDIATELY TURN IT OFF AND GOT OUT. I RETURN AND STARTED TRUCK TURNED WIPERS BACK ON AND THEY WORKED EXCEPT FOR INTERMITTENT MODE. I THEN TOOK TRUCK TO DEALER THE NEXT DAY. THEY INFORMED ME THAT WATER LEAK PAST THE WINDSHIELD ONTO THE FUSE BOX AND GEM UNIT. THEY WOULD HAVE TO REPLACE WINDSHIELD WITH A DIFFERENT TYPE. ( NOT RESEAL. THEY SAID THIS WAS COMMON ON THESE TRUCKS. THEY ALSO NEEDED TO REPLACE FUSE BOX AND GEM TOTAL WAS $1200.00, I CONTACTED FORD BECAUSE WHY WOULD THEY HAVE TO REPLACE WINDSHIELD IF IT WAS ORIGINAL AND NOT CRACKED. I WAS TOLD THERE IS NO RECALL AND THEY COULD NOT REIMBURSE ME. AFTER LOOSING 2 OTHER TRUCKS IN A 2 YEAR PERIOD TO FIRE BOTH FORDS , I AM NOW EXTREMELY ANNOYED THAT FORD WILL NOT ACKNOWLEDGE THESE PROBLEMS. I SEARCH FORUMS AND INTERNET AND SEE THAT THIS IS COMMON ( WINDSHIELD LEAK), WHY WILL FORD NOT PAY FOR THIS. I GUESS THEY FEEL THAT IF THEY CAN GET AWAY WITH IT THEN WHY RECALL. I HAVE LOST 2 TRUCKS BECAUSE OF ELECTRICAL PROBLEMS NOW I HAVE A 3RD TRUCK WITH SIMILAR PROBLEMS. FORCE FORD TO RECALL OR FIX THESE PROBLEMS AT THEIR EXPENSE. I HAVE BEEN A MECHANIC FOR 15 YEARS AND UNDERSTAND A RECALL LIKE THIS TO REPLACE WINDSHIELDS WOULD BE EXPENSIVE BUT I THE CONSUMER CAN NOT KEEP BUYING TRUCKS. *NM
National Highway Traffic Safety Administration — Office of Defects Investigation