NHTSA complaint: FIRESTONE STEELTEX A/T — TIRES
TO: <CAC@CHEVROLET.COM> SUBJECT: OWNER ASSISTANCE: P. ADAMS SUBJECT: CUSTOMER HAS SERIOUS ISSUES MOSSY CHEVROLET DATE: MONDAY, SEPTEMBER 19, 2005 4:59 PM TO CHEVROLET: MANAGEMENT AND CUSTOMER RELATIONS:FROM: WEBMASTER.FSS@GSA.GOV SENT: SATURDAY, SEPTEMBER 17, 2005 10:14 PM SUBJECT: GM 2001 FIRESTONE STEELTEX A/T CUSTOM ALLOY WHEELS W/A/T TIRES. THAT MAKES 8 RIMS BUT END RESULT WAS THE TIRES WHERE FIRESTONE LT245/75-16 STEELTEX A/T. 50PSI.LOAD RANGE C SPEC. OR NUMBERS ON TIRES 108/104RM/S TPC SPEC.2313 (00 8008) (08162 0R5) (LT245/75-R16) FIRESTONE STEELTEX A/T TIRES ON CUSTOMERS TRUCK WHERE DEFECTIVE AND SIGHT OF SIDEWALL DEFORMATIONS CUSTOMER GIVEN INCORRECT RESPONSE TO REQUEST BEFORE WARRANTY EXPIRED IT WAS BROUGHT TO MOSSY CHEVROLET THAT CUSTOMER ADVISING SERVICE WRITER OF CONTINUOUS PROBLEMS WITH VEHICLE TIRES [PEELING] GM IN THEIR 'COMMITMENT TO SAFETY' WARRANTIES SUCH DEFECTS I WILL BE FILING FOR 'REIMBURSEMENT' CLAIM, ALONG THOSE GROUNDS. MAY I SUGGEST THAT YOU FAMILIARIZE YOURSELVES WITH WHAT AND HOW YOU SELL. DENYING OR MISREPRESENTING ANY TERMS OF THOSE AGREEMENTS ARE FRAUD. MY TIME WAS MIS-USED AND WASTED ALONG WITH ME AND ANY PASSENGERS IN VEHICLE WHERE IN UNNECESSARY JEOPARDY FROM THESE PRACTICES. [PLUS THE GENERAL PUBLIC] IF A SERIOUS ACCIDENT WOULD HAVE OCCURRED. THE PRICE OF YOUR ACTIONS [SHOULD HAVE] ANYTHING MORE SERIOUS HAPPENED (YOU CAN'T PUT A PRICE ON LIFE) OTHER THAN ME LOSING THE FRONT TIRE AND GRINDING TO A STOP ON RIM IS
National Highway Traffic Safety Administration — Office of Defects Investigation