NHTSA complaint: 2000 FORD TAURUS — ELECTRICAL SYSTEM:IGNITION
I RECENTLY PURCHASED A CAR IN DECEMBER OF 2005 AND HAVE $6000 AS A CURRENT BALANCE. ON 05/03/2006 I WAS CRANKING UP MY CAR WHEN IT IGNITED AND CAUGHT FIRE AND WAS COMPLETELY DESTROYED BEFORE THE FIRE DEPARTMENT COULD GET THERE. I CALLED THE FORD CUSTOMER RELATION DEPARTMENT AND EXPLAINED THE SITUATION TO THEM AND REQUESTED THAT THEY REPLACE MY CAR BECAUSE A 2000 FORD TAURUS SHOULD NOT JUST IGNITE ON FIRE FROM CRANKING IT UP, AND THEY DENIED MY REQUEST. I WOULD VERY MUCH LIKE FOR YOUR ASSISTANCE ON THIS MATTER OR ARE COMPANIES ALLOWED TO SELL CUSTOMERS DEFECTIVE CARS AND NOTHING BE DONE ABOUT IT. I ONLY HAD LIABILITY INSURANCE ON IT SO THE INSURANCE COMPANY COULD NOT ASSIST ME. I INFORMED THE DEALER FROM WHERE I PURCHASED IT AND THEY ALSO SAID THEY COULD NOT HELP ME. *JB
National Highway Traffic Safety Administration — Office of Defects Investigation