NHTSA complaint: 2003 MITSUBISHI ECLIPSE — AIR BAGS:FRONTAL
I WAS STRUCK HEAD ON IN MY 2003 MITSUBISHI ECLIPSE BY A BMW SUV WHO WAS TRAVELING IN THE WRONG DIRECTION ON A POSTED ONE WAY STREET. I WAS PUSHED UP THE BLOCK AND SPUN 90 DEGREES ON TO A SIDE STREET. MY AIRBAGS DID NOT DEPLOY. THE FRONT OF MY CAR WAS CRUSHED I WAS DIAGNOSED WITH A CERVICAL SPRAIN. MY ECLIPSE WAS DECLARED "A TOTAL LOSS" BY MY INSURANCE COMPANY. I AM VERY CONCERNED SINCE MY OTHER CAR THAT MY WIFE DRIVES WITH MY 2 YOUNG CHILDREN IS ALSO A MITSUBISHI. WHEN I CALLED MITSUBISHI FOR A NAME AND ADDRESS OF SOMEONE THAT I COULD CORRESPOND WITH, I WAS TRANSFERRED TO 3 DIFFERENT PEOPLE AND WAS TOLD TO SEND MY LETTER TO THEIR GENERAL CUSTOMER SERVICE PO BOX. I HAVE READ THROUGH MY OWNERS MANUAL CAREFULLY AND IT SAYS THAT THE BAGS SHOULD HAVE DEPLOYED. THE LANGUAGE IN THE MANUAL IS VERY VAGUE. *JB
National Highway Traffic Safety Administration — Office of Defects Investigation