# 2004 FORD EXPLORER — POWER TRAIN:AUTOMATIC TRANSMISSION
> NHTSA complaint `609528` · 2007-01-13 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPLORER
- **Year:** 2004
- **Manufacturer:** Ford Motor Company
- **Component:** POWER TRAIN:AUTOMATIC TRANSMISSION
## Narrative
THE TRANSMISSION IN OUR 2004 FORD EXPLORER XLT AWD REQUIRED A SIGNIFICANT REPAIR IN 7/05 AT 11,311 MILES BECAUSE THE TRANSMISSION WOULD NOT ENGAGE AFTER SHIFTING INTO REVERSE.  DEALER REPLACED SHIFT SOLENOID AND REFILLED FLUID. DEALER ESTIMATED THAT COST TO REPLACE SHIFT SOLENOID WAS $3,500 BUT IT WAS COVERED UNDER WARRANTY.  PROBLEM RECURRED AND IN DECEMBER 2006 AT APPROXIMATELY 32,000 MILES, MY DAUGHTER WAS INVOLVED IN AN ACCIDENT WHEN SHE BACKED INTO A PARKED CAR BECAUSE THE TRANSMISSION FAILED TO ENGAGE.  WE TOOK IT TO THE DEALERSHIP AND THEY REPLACED THE SHIFT SOLENOID A SECOND TIME.   *JB
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*