2000 DODGE STRATUS — STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

TL* - THE CONTACT OWNS A 2000 DODGE STRATUS. THE CONTACT STATED THAT THERE WAS A RECALL ON THE HIGH PRESSURE POWER STEERING HOSE OF HIS VEHICLE. THE CONTACT FOUND OUT THAT THE POWER STEERING HOSE WAS LEAKING, AND DROVE THE VEHICLE 10 MILES TO HAVE IT REPAIRED. BEFORE THE VEHICLE COULD BE REPAIRED AND VWHILE SITTING AT THE DEALERSHIP THE VEHICLE CAUGHT ON FIRE UNDER THE HOOD. THE CONTACT CALLED DAIMLER CHRYSLER APPROXIMATELY 8-10 TIMES AND SPOKE WITH 8-10 DIFFERENT PEOPLE. THE CONTACT WAS TOLD THAT THE SITUATION WAS UNDER INVESTIGATION, AND THEN TWO WEEKS LATER, HE WAS TOLD THAT THE PHOTOS WERE NOT CLEAR AND SOMEONE WAS SENT TO TAKE PHOTOS AGAIN. THREE DAYS LATER HE WAS TOLD THAT DAIMLER CHRYSLER MADE A DECISION AND THAT THEY WOULD MAIL A LETTER OF EXPLANATION. THE CONTACT CALLED AGAIN,AND WAS TOLD THAT IT WOULD TAKE 7 TO 8 DAYS MORE BEFORE SHE WOULD RECEIVE A LETTER. DAIMLER CHRYSLER REFUSED TO TELL THE CONTACT WHAT DECISION HAD BEEN REACHED CONCERNING HER VEHICLE. THE CONTACT STATED THAT IT HAS BEEN ALMOST A MONTH. THE CONTACTS CAR COULD NNOT BE MOVED, WORKED ON, DRIVEN OR USED UNTIL DAIMLER CHRYSLER PROVIDED HER WITH A DECISION, THE CONTACTS REFERENCE NUMBER IS 15882168. THE FAILURE AND CURRENT MILEAGE WERE BOTH 125000 MILES.*AK