# 2003 TOYOTA TACOMA — AIR BAGS
> NHTSA complaint `613947` · 2007-02-20 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** TOYOTA
- **Model:** TACOMA
- **Year:** 2003
- **Manufacturer:** Toyota Motor Corporation
- **Component:** AIR BAGS
- **Miles at failure:** 39,500
- **Speed:** 40 mph
## Narrative
TL*- THE CONTACT OWNS A 2003 TOYOTA TACOMA.  THE CONTACT RECEIVED A FOLLOW UP NOTICE FOR THE SUSPENSION, LOWER BALL JOINTS.  HOWEVER, HE  NEVER RECEIVED A PREVIOUS NOTICE.  THE CONTACT'S VEHICLE  WAS INVOLVED IN A CRASH  WHILE DRIVING 40 MPH AND WAS UNABLE TO GAIN CONTROL OF THE STEERING WHEEL.  THE AIR BAGS DID NOT DEPLOY, THE CONTACT'S  HEAD SHATTERED THE WINDSHIELD, AND ALSO  SUSTAINEDE  BRUISING TO THE FACE.  THE CONTACT STATED THAT HE MADE SEVERAL ATTEMPTS TO CALL TOYOTA, AND WAS TOLD BY THE REPRESENTATIVE THAT HE WAS THE ONLY PERSON THAT  HR  EVER REACH AND WAS NOT ALLOWED TO SPEAK WITH A SUPERVISOR.  TOYOTA SENT AN INVESTIGATOR TO INSPECT THE VEHICLE AFTER THE CRASH ,AND HE  ADVISED THE CONTACT THAT THE REASON THAT THE AIR BAG DIDN'T DEPLOY WAS DUE TO THE LOCATION OF THE IMPACT.  WHILE UNABLE TO GAIN CONTROL OF THE STEERING WHEEL THE CONTACT'S VEHICLE CRASHED INTO A GUARD RAIL.  THE CONTACT WAS  VERY CONCERNED THAT THE RELATED RECALL WAS  IDENTICAL TO THE FAILURE THAT OCCURRED WHILE HIS FAMILY MEMBER DROVE THE VEHICLE.  THE CONTACT WAS DISSATISFIED THAT THE TOYOTA REPRESENTATIVE FAILED TO MENTION THE RECALL THAT WAS EFFECTIVE A YEAR PRIOR WHICH CAUSED A COLLISION WHILE INSPECTING THE VEHICLE. THE CURRENT MILEAGE WAS 76,000 AND THE FAILURE MILEAGE WAS 39,500.   *AK
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*