TL*- THE CONTACT OWNS A 2005 NISSAN SENTRA WITH A CURRENT AND FAILURE MILEAGE OF 14,000. THE CONTACT WAS STOPPED AT A LIGHT WHEN THE VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE, CAUSING THE CONTACT'S VEHICLE TO HIT THE VEHICLE IN FRONT. AS A RESULT OF THE REAR END COLLISION THE DRIVER'S SEAT COLLAPSED ONTO THE REAR SEAT WHICH INJURED THE CONTACT. SHE CALLED THE MANUFACTURER ABOUT THE DRIVER'S SEAT COLLAPSING, AND THEY SENT AN INVESTIGATOR, WHO FOUND THAT THERE WAS A POSSIBLE FAULT IN THE SEAT. WHEN NISSAN CALLED THE CONTACT ABOUT THE REPORT THEY INFORMED HER THAT THIS WAS A SAFETY FEATURE IN THE VEHICLE. THE CONTACT THEN CALLED THE LOCAL NISSAN DEALER, WHO TOLD HER THAT THIS WAS NOT A SAFETY FEATURE. THE POLICE AND FIRE DEPARTMENT CAME TO THE SCENE OF THE CRASH AND FILED REPORTS.*AK