NHTSA complaint: 2007 HARLEY-DAVIDSON FLHTCU — ENGINE AND ENGINE COOLING
THIS IS THE FOLLOW-UP RELATING TO THE COMPLAINT I FILLED ON MARCH 6, 2007 (ODI NUMBER) 10184521. AGAIN, WE STOPPED AT A HARLEY DAVIDSON DEALER ON OUR TRIP TO CALIFORNIA WITH OUR FRIENDS, THIS TIME SAN JUAN CAPISTRANO. THE MECHANIC STATED THAT WE HAD SOME SERIOUS HEATING PROBLEMS. PIPE DISCOLORATION, EXCESSIVE HEAT, BUT THEY DO NOT HAVE A DYNA. HE RECOMMENDED A DEALER THAT WASN'T OPEN FOR 3 MORE DAYS. THAT WASN'T GOING TO WORK. WE THEN HAD TO STOP AT QUAID HARLEY DAVIDSON ON THE WAY HOME, BECAUSE OF THESE PROBLEMS. AFTER COMING BACK FROM CALIFORNIA AGAIN AND EXPERIENCING EXCESSIVE HEATING ISSUES, WE THOUGHT HARLEY DAVIDSON WOULD FIX THE PROBLEM. WE BROUGHT OUR BIKE TO HACIENDA HARLEY DAVIDSON IN SCOTTSDALE, AZ THE FOLLOWING MORNING WITH MASSIVE DISCOLORATION (BLACK/DARK BROWN) ON THE PIPES NOT INCLUDING THE BLUE AND YELLOW ONES (FROM THE DAY WE DROVE IT HOME FROM THE DEALERSHIP) AND OIL THAT WAS SO THICK, YOUR FIGURES STUCK TOGETHER. I THEN CONTACTED HARLEY DAVIDSON AND SPOKE TO DEB. SHE STATED THAT THEIR (HARLEY DAVIDSON) REP WAS GOING TO LOOK AT THE BIKE. SO WE LEFT IT AT THE DEALER FOR TWO WEEKS. THE HARLEY DAVIDSON REP STATES THAT THE BIKE IS JUST FINE AND THAT WE NEED TO TAKE OFF THE LOWERS. ALSO, WE WERE INFORMED THAT THE RACE TUNER THAT WE WERE TOLD TO PURCHASE AT $500.00 PLUS $500.00 INSTALLATION WOULD VOID THE WARRANTY ON THE MOTOR IF THERE WAS A PROBLEM. THIS IS SOOO WRONG. WE NOW HAVE TO PICK UP A BIKE THAT INJURIES RIDERS. WE LIVE IN ARIZONA, WHICH THERE IS
National Highway Traffic Safety Administration — Office of Defects Investigation