THE TWO LIFTGATE SUPPORT ARMS FAILED AND THE DOOR FELL ON MY HEAD. I WAS NOT SERIOUSLY HURT, BUT HAD A KNOT ON MY HEAD. TOYOTA AND THE LOCAL DEALERSHIP REFUSED ANY RESPONSIBILITY. THIS DOOR HAS NOT YET BEEN FIXED BECAUSE IT IS EXPENSIVE ($520) AND SINCE THEY ARE CONTINUING TO USE THE SAME PARTS, THIS WILL PROBABLY HAPPEN AGAIN! *JB