NHTSA complaint: 2000 FORD EXPEDITION — VEHICLE SPEED CONTROL:CRUISE CONTROL
WE HAD BEEN ADVISED REGARDING THE RECALL ON THE SPEED CONTROL. BEFORE THE PART WAS AVAILABLE, WE HAD TAKEN THE VEHICLE IN FOR SERVICE. AT THE TIME, THE SERVICE DEPT. DEACTIVATED THE SWITCH. BEFORE THE PART WAS INSTALLED, THE VEHICLE CAUGHT ON FIRE AND WAS BEYOND REPAIR. WE INFORMED THE FORD COMPANY AND A LETTER WAS SENT TO US STATING THAT THIS WAS OUR FAULT FOR NOT HAVING THE PART INSTALLED. *TR
National Highway Traffic Safety Administration — Office of Defects Investigation