# 2004 TOYOTA SIENNA — LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
> NHTSA complaint `626943` · 2007-06-11 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** TOYOTA
- **Model:** SIENNA
- **Year:** 2004
- **Manufacturer:** Toyota Motor Corporation
- **Component:** LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
- **Miles at failure:** 39,000
## Narrative
RELATING TO CURRENT INVESTIGATION OF 2004 TOYOTA SIENNA REAR LIFTGATE STRUT FAILURE NHTSA RECALL CAMPAIGN NUMBER: EA06020).  MY WIFE HAS A 2004 SIENNA XLE WITH THE POWER LIFTGATE AND THE STRUTS JUST FAILED,  CAUSING THE LIFTGATE TO CLOSE AND REQUIRING HELP FROM A FRIEND STANDING NEARBY TO HELP HER HOLD IT UP TO REMOVE OUR CHILDREN'S STROLLER.  I LOOKED AT IT THIS EVENING AND NOTICED GREASE AROUND ONE OF THE CYLINDERS WHERE THE SEAL HAD OBVIOUSLY FAILED.  WHILE I WAS LOOKING AT THE STRUTS I TOOK MY HAND OFF OF THE HATCH FOR A SECOND MISTAKENLY THINKING THAT THE POWER ASSEMBLY WOULD HOLD IT UP AND IT IMMEDIATELY CAME DOWN AND HIT ME IN THE HEAD, CAUSING LUCKILY ONLY A HEADACHE.  AFTER RESEARCHING THE PROBLEM AND FINDING THE ONGOING INVESTIGATION I WANTED TO ADD MY NAME TO THE LIST OF COMPLAINTANTS AND SUGGESTIONS THAT TOYOTA BE REQUIRED TO FIX THE DEFECT AND REPLACE THE STRUTS.  NOTE: I ENTERED 2 IN THE NUMBER OF FAILURES BOX SINCE BOTH STRUTS FAILED AND I ENTERED 1 IN THE PERSONS INJURED BECAUSE IT DID HIT ME IN THE HEAD HARD ENOUGH TO GIVE ME A HEADACHE  ,AND I AM A 200 LBS MAN.  MY FEAR WAS THAT IF IT WOULD HAVE CLOSED ON ONE OF MY CHILDREN THAT IT COULD HAVE CAUSED SERIOUS INJURY.  I WILL BE SHOPPING TOMORROW FOR REPLACEMENT STRUTS FROM AN AFTERMARKET DEALER BECAUSE IN MY RESEARCH I HAVE FOUND PEOPLE ON THEIR 2ND, 3RD, AND EVEN 4TH SETS OF STRUTS REPLACED UNDER WARRANTY.  UNFORTUNATELY, MY SIENNA WAS  CONVENIENTLY AT 39,000 MILES, 3,000 MILES OUT OF WARRANTY. *AK
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*