# 2004 TOYOTA SIENNA — STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
> NHTSA complaint `628994` · 2007-06-30 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** TOYOTA
- **Model:** SIENNA
- **Year:** 2004
- **Manufacturer:** Toyota Motor Corporation
- **Component:** STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
- **Miles at failure:** 38,650
## Narrative
ON 6/29/07 I OPENED THE BACK DOOR OF MY 2004 TOYOTA SIENNA TO PUT THE STROLLER IN.  WHILE I PUT THE STROLLER IN, THE BACK DOOR SUDDENLY COME DOWN AND HIT MY HEAD.  I TRY TO OPEN IT AGAIN BUT IT WON'T STAY OPEN AND KEEP FALLING BACK DOWN.  I CALL TOYOTA DEALER AND ASK THEM ABOUT THE PROBLEM.  THEY TOLD ME THAT I MAY NEED TO REPLACE THE BACK DOOR SHOCK.  I ASKED THEM IF IT IS STILL UNDER WARRANTY AND THEY TOLD ME THAT IT IS NOT BECAUSE MY VEHICLE IS 38,000 MILES AND MORE THAN 3 YEARS.  I BELIEVE THIS IS A SAFETY ISSUE AND IT CAN CAUSE SERIOUS INJURY.  I BELIEVE TOYOTA SHOULD RECALL AND FIX THIS PROBLEM FREE OF CHARGE.  THEY TOLD ME IT WILL COST ME $270 TO FIX THEM AND I MAKE APPOINTMENT WITH THEM FOR REPAIR NEXT WEEK. *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*