NHTSA complaint: 2002 VOLKSWAGEN PASSAT — EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN PASSAT. THE CONTACT NOTICED THAT THE HEADLIGHTS WERE NOT WORKING. SHE TOOK THE VEHICLE TO THE DEALER AND THEY INFORMED HER THAT THE BULBS WERE BURNED OUT AND THE PASSENGER SIDE HEADLIGHT HARNESS MELTED. SHE SEARCHED ONLINE AND FOUND THAT THIS WAS A COMMON MANUFACTURER DEFECT ON OLDER MODELS OF HER VEHICLE MAKE, BUT NOT FOR HER YEAR. SHE CALLED THE MANUFACTURER AND THEY REFUSED TO TAKE RESPONSIBILITY FOR THE DEFECT. THE POWERTRAIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 35,000.
National Highway Traffic Safety Administration — Office of Defects Investigation