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2004 TOYOTA SIENNA — STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT

1 injured · 646757 · 2007-11-19

Vehicle

Make
TOYOTA
Model
SIENNA
Year
2004
Manufacturer
Toyota Motor Corporation
Component
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
Miles at failure
29,451

Severity

Deaths
0
Injured
1
Fire
No
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

THE REAR DOOR OF MY 2004 SIENNA COLLAPSED ON ME. THE DOOR WAS NOT TOUCHED AND IT JUST COLLAPSED ON ME. I REPORTED THIS EVENT TO MY LOCAL TOYOTA DEALER. THEY SAID THAT I WAS OUT OF WARRANTY AND HAD TO PAY OUT OF POCKET FOR THE REPAIRS. I THEN REPORTED THIS FAILURE TO TOYOTA USA WHO THEN REFERRED ME BACK TO THE LOCAL TOYOTA DEALER. THE LOCAL DEALER AGAIN INFORMED ME THAT I NEED TO PAY OUT OF POCKET FOR THE REPAIR. MY VEHICLE WAS OUT OF WARRANTY BY 1 MONTH. THE LOCAL DEALER WANTED APPROXIMATELY $200-$300 FOR THE REPAIR. THROUGH THE SUPPORT OF THE ONLINE SIERRA OWNER'S CLUB, I FOUND OUT THAT THE STRUT ON THE BACK RIGHT SUPPORT WAS BROKEN. I ORDERED 2 STRUTS FROM AN AUTOPARTS DEALER AND REPAIRED IT MYSELF IN ABOUT 2 MINUTES FOR ABOUT $50. I INSTALLED 2 STRUTS BECAUSE I DON'T TRUST THE TOYOTA STRUT AT ALL. *TR

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10209366
Machine
JSON-LD · Markdown