NHTSA complaint: GRACO SNUGRIDE — CHILD SEAT:MATERIAL/PADDING
WE RECEIVED A RECALL NOTICE ON OUR GRACO SNUGRIDE INFANT CAR SEAT IN DECEMBER 2007, AND IMMEDIATELY SENT THE REPLY CARD IN FOR A NEW PAD. I STILL HAVE NOT RECEIVED THE NEW PAD. ON THE EVENING OF 4/9/08, OUR 8-MONTH-OLD DAUGHTER REACHED AROUND THE BACK OF THE CAR SEAT PAD, AND PUT A WAD OF PAD STUFFING IN HER MOUTH - THE CHOKING HAZARD THAT WAS DESCRIBED IN THE RECALL NOTICE. LUCKILY, I GOT THE STUFFING OUT BEFORE SHE CHOKED. ON 4/10/2008, I CALLED GRACO, AND THEY HAD MY WIFE'S NAME ON RECORD (HUI YANG) AND KNEW THAT WE HAD SENT OUR REPLY CARD IN. THE OPERATOR AT GRACO SAID THAT SHE DID NOT UNDERSTAND WHY THE PAD HAD NOT BEEN SENT OUT, AND AGREED TO SEND A PAD TO US VIA FED-EX. ON 4/14/08, THE NEW PAD ARRIVED, BUT IT WILL NOT FIT OUR SEAT. I CALLED GRACO AGAIN ON 4/15/08, AND THEY ACKNOWLEDGED THAT THEY SENT THE WRONG PAD. THEY SAID THAT THE PAD I NEED IS ON BACKORDER, AND THEY HAVE NO PROJECTED SHIP DATE. WHAT ARE WE SUPPOSED TO DO? WE NEED THE CAR SEAT TO TRANSPORT OUR CHILD. SO MY WIFE IS HAND SEWING A BACKING ON THE ORIGINAL CAR SEAT PAD BECAUSE WE DO NOT WANT OUR CHILD TO CHOKE AND DIE. *TR
National Highway Traffic Safety Administration — Office of Defects Investigation