TL*THE CONTACT OWNS A 2007 CHEVROLET HHR. WHILE DRIVING 65 MPH, THE STEERING BEGAN TO MALFUNCTION. THE VEHICLE VEERED TO THE LEFT OF THE ROAD AND STRUCK THE GUARDRAIL. THE CONTACT AND HER SON WENT TO THE EMERGENCY ROOM, BUT WERE UNINJURED. A POLICE REPORT WAS FILED. SHE ATTEMPTED TO NOTIFY GMC FOR WEEKS AND DID NOT RECEIVE ANY FEEDBACK. THE DEALER REFUSED TO INSPECT THE VEHICLE UNTIL THE MANUFACTURER GAVE THEIR APPROVAL. THE VIN WAS CONFIRMED SEVERAL TIMES WITH THE CONTACT, BUT APPEARS TO BE INVALID. THE CURRENT AND FAILURE MILEAGES WERE 20,000.