# 2004 FORD EXPLORER — LATCHES/LOCKS/LINKAGES
> NHTSA complaint `674331` · 2008-06-17 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPLORER
- **Year:** 2004
- **Manufacturer:** Ford Motor Company
- **Component:** LATCHES/LOCKS/LINKAGES
## Narrative
I OWN A 2004 FORD EXPLORER 4X4 XLT.  I OPENED THE TOP PORTION OF THE HATCH AND 100+ LBS. CAME CRASHING ON MY HEAD.  (THE WEIGHT IS FROM MORE THAN JUST GLASS.) I AM PREGNANT AND ALMOST PASSED OUT ON MY CONCRETE DRIVE.  THE LEFT HINGE BROKE OFF AND OBVIOUSLY DID NOT SUPPORT THE WEIGHT ANYMORE.  I WAS TOLD THERE WAS NOT A RECALL AND WAS GIVEN A $500.00 BILL.  I STILL BELIEVE THIS IS A SAFETY ISSUE AND THERE WAS NOTHING I COULD HAVE DONE TO WARRANT IT FALLING ON MY HEAD.  I GUESS MY QUESTION IS, "WHEN DOES A SAFETY ISSUE BECOME A RECALL?"  *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*