TL*THE CONTACT OWNS A 1995 SATURN SL2. WHILE CHANGING LANES AT 10 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED AND CAUSED HER TO CRASH INTO A POLE. UPON IMPACT, THE DRIVER'S SEAT RETRACTED BACKWARDS TOWARDS THE FLOOR. THE CONTACT SUSTAINED SEVERE INJURIES TO HER BACK, NECK, AND SHOULDERS. THE VEHICLE WAS COMPLETELY DESTROYED. SHE HAS ALL THE DOCUMENTS PERTAINING TO THE FAILURE, AND A COPY OF THE POLICE REPORT. THE MANUFACTURER DENIED ALL RESPONSIBILITY BECAUSE HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 99V045000 (SEATS). THE FAILURE AND CURRENT MILEAGES WERE 107,000.
National Highway Traffic Safety Administration — Office of Defects Investigation