# UNKNOWN UNKNOWN — CHILD SEAT
> NHTSA complaint `682191` · 2008-08-08 · UNKNOWN MANUFACTURER
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** UNKNOWN
- **Model:** UNKNOWN
- **Year:** —
- **Manufacturer:** UNKNOWN MANUFACTURER
- **Component:** CHILD SEAT
## Narrative
I OWN TWO SAFETY 1ST CARSEATS FOR MY TWINS. ONE OF THEM THE HANDLE HAS BEEN STUCK IN THE UPRIGHT POSITION FOR SOME TIME AND WE HAVE LEARNED TO DEAL WITH IT. HOWEVER THE OTHER HANDLE HAD GIVEN WAY ONCE TWO WEEKS AGO WHILE CARRYING MY SON OUT TO THE YARD FOR FRESH AIR. HE FELL FORWARD ONTO THE GRASS AND I FELT TERRIBLE BELIEVING THAT I HAD NOT LOCKED IT IN PLACE. I MADE SURE TO DOUBLE CHECK IT FROM THEN ON. BUT TO MY HORROR IT OCCURRED AGAIN LAST WEEK WHILE LEAVING A RESTAURANT. THIS TIME MY LITTLE ONE FELL FORWARD ONTO TILE FLOOR CAUSING CONTUSIONS TO HIS HEAD, FACE AND NOSE. HE WAS TREATED AT THE LOCAL ER. I HAVE EMAILED DOREL CORP. CALLED THREE TIMES AND STILL NO ONE HAS RESPONDED. CUSTOMER SERV. HAS STATED ONLY THAT THE HANDLES CANNOT BE REPAIRED BUT  I AM NOT TO RETURN THE CAR SEATS TO THE STORE BUT TO WAIT FOR A CALL FROM THEM. WALMART HAS OFFERED TO REFUND OR REPLACE THEM BUT THE COMPANY ITSELF HAS NOT EVEN RETURNED MY CALL. BEING IN THE MILITARY WITH 6 CHILDREN INCLUDING BABY TWINS WE ARE ON A FIXED INCOME AND CANNOT AFFORD TO PUT OUT THE EXPENSE TO BUY TWO MORE CAR SEATS SO I SIMPLY WANTED THESE REPLACED. HAVING TO CARRY TWO BABIES EVERYWHERE MAKES THE HANDLES A NECESSITY SO THIS IS CAUSING ME ALOT OF DIFFICULTY. I DO NOT KNOW WHAT TO DO AT THIS POINT. I AM FRUSTRATED AND GETTING MORE ANGRY BY THE MINUTE AT THE IRRESPONSIBILITY AND LACK OF ATTENTION DOREL CORP IS GIVING THIS SITUATION. I FEAR THIS INCIDENT MAY OCCUR TO OTHER FAMILIES USING THIS PRODUCT.  *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*