TL*THE CONTACT OWNS A 2002 DODGE NEON. WHILE DRIVING APPROXIMATELY 5 MPH IN THE RAIN, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE TRAVELING APPROXIMATELY 30 MPH IN THE PARKING LOT. THE CONTACT THEN REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL PRIOR TO THE FAILURE. THE CONTACT SUSTAINED INJURY TO HER BACK. THE POLICE WAS NOT CALLED TO THE SCENE. THE VEHICLE WAS TAKEN TO AN AUTO COLLISION SHOP FOR REPAIR ESTIMATES. THE INSURANCE COMPANY HAS NOT YET DETERMINED IF THE VEHICLE WAS COMPLETELY DESTROYED. THE FAILURE AND CURRENT MILEAGES WERE 84,000.