TL*THE CONTACT OWNS A 2008 170 MATRIX UM. WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT DROVE OVER A BUMP IN THE ROAD, BUT THE SHOCKS FAILED TO WORK. THE CONTACT SUFFERED BACK PAIN. THE DEALER STATED THAT HE WOULD BE UNABLE TO REPAIR THE SHOCKS. THE MANUFACTURER STATED THAT THE VEHICLE HAS BEEN MANUFACTURED THE SAME FOR YEARS; THEREFORE, THEY WERE NOT LIABLE FOR THE REPAIRS. THE VEHICLE HAS NOT BEEN REPAIRED. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 140 AND FAILURE MILEAGE WAS 105.