# 2002 FORD EXPLORER — STRUCTURE:BODY:HATCHBACK/LIFTGATE
> NHTSA complaint `695986` · 2008-11-11 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPLORER
- **Year:** 2002
- **Manufacturer:** Ford Motor Company
- **Component:** STRUCTURE:BODY:HATCHBACK/LIFTGATE
- **Miles at failure:** 121,000
## Narrative
I OWN A 2002 FORD EXPLORER XLT I WAS LIFTING MY REAR GLASS WINDOW NOT THE WHOLE LIFTGATE JUST THE GLASS I WAS ABOUT 3/4 OF THE WAY UP WHEN I HEARD THIS LOUD NOISE AND WAS SHOWERED BY FALLING GLASS AND THEN EVENTUALLY STRUCK BY THE BOTTOM OF THE DOOR. I CALLED FORD THEY SAY THERE IS NOTHING THEY WILL DO TO FIX THIS ISSUE I HAVE DONE SOME RESEARCH ON THIS AND IT SEEMS THAT I AM NOT THE ONLY PERSON WITH THIS ISSUE. *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*