USING MY MOTHER'S 2006 MALIBU MAXX ON 12/24/08, THE BACK LIFTGATE CAME CRASHING DOWN ON MY WIFE'S HEAD WHILE SHE WAS LOADING THE TRUNK. THE NEXT MORNING WE SAW THAT THE DRIVER'S SIDE LIFT CYLINDER SNAPPED OFF ITS METAL BALL JOINT. UNFORTUNATELY, THIS CYLINDER IS ATTACHED TO THE METAL BALL JOINT VIA A PLASTIC CAP. WHERE THIS CAP IS ASKED TO NOT ONLY SECURE THE CYLINDER TO THE LIFTGATE FRAME, BUT ALSO ROTATE AND PITCH THE CYLINDER. ANYONE SHORTER THAN MY WIFE'S HEIGHT WOULD HAVE BEEN INJURED SEVERELY, SUCH AS A BROKEN NECK AND/OR CRUSHED SKULL. THE CHEVROLET DEALER - JIM O'BRIEN CHEVROLET SNAPPED THE CYLINDER BACK ON ITS BALL JOINT AND REFUSED TO REPAIR, FIX, AND/OR OFFER AN ALTERNATIVE TO PREVENT THIS SITUATION FROM HAPPENING AGAIN. *TR