NHTSA complaint: 2008 HONDA CR-V — SEAT BELTS
I HAD AN ACCIDENT DEC 9, 2008 IN MY 2008 HONDA CR-V. I TOOK IT TO THE BODY SHOP THE NEXT DAY. THE REPAIR SHOULD HAVE TAKEN 10 DAYS. THE BODY SHOP FOUND THAT THE SEATBELT JAMMED & DIDN'T DEPLOY LIKE IT SHOULD HAVE, SO NEEDED TO REPLACE THE BUCKLE. THE BUCKLE IS A CONTROLLED PART, HAS TO BE ORDERED BY VIN# & WAS ON BACK ORDER, THEY WILL NOT OVERNIGHT IT EITHER. IT TOOK 2 WEEKS TO COME IN (ON EMERGENCY ORDER), MY BODY SHOP WOULD NOT LET ME HAVE IT BACK TIL THE SEATBELT WORKED. FINALLY GOT THE SEATBELT BUCKLE IN & SOMETHING WAS STILL WRONG. MY BODY SHOP GUY TOOK IT TO A HONDA DEALER (TRICKETT HONDA IN NASHVILLE, TN) & LEFT IT. THE HONDA DEALER SAID THE SRS BOX HAD TO BE REPLACED, SAID IT WAS PART OF A RECALL, SO HAD TO ORDER THE SRS BOX & WAIT FOR IT. HONDA WASN'T GOING TO RELEASE THE NEW SRS BOX'S TILL JAN. 16TH. THEN WHEN THE SRS WAS REPLACED IT INDICATED THE PASSENGER FRONT SEATBELT BUCKLE WAS BAD, PART OF THE RECALL. HAD TO WAIT ANOTHER WEEK FOR IT TO COME IN ON EMERGENCY ORDER. FINALLY GOT MY HONDA BACK ON JAN 22, 2009. MY INSURANCE PAID FOR A RENTAL 30 DAYS & THEN I HAD TO PAY FOR 15 DAYS. NOW I AM TRYING TO GET HONDA OF AMERICA TO PAY FOR THE 15 DAYS I HAD TO PAY FOR A RENTAL. A FRIENDS BROTHER WORKS FOR HONDA IN KY& ALSO SAID THERE WAS A RECALL BECAUSE THE SEATBELTS WERE JAMMING. YET THERE IS NOT A RECALL POSTED ANYWHERE FOR THIS. MY CASE MANAGER AT HONDA OF AMERICA (ANTONIO "TONY' GONZALES) SAID THERE IS NOT A RECALL ON MY CAR. I ASKED HIM FOR HIS SUPERVISOR WHEN I WASN'
National Highway Traffic Safety Administration — Office of Defects Investigation