WHILE MY SON WAS RIDING IN HIS INFANT REAR FACING CAR SEAT THE BACK OF HIS HEAD WAS CUT (SEPT. 2008). WHEN WE CONTACTED THE BABY TREND COMPANY ABOUT THIS ISSUE THEY OFFERED US A NEW SHELL FOR THE SEAT. WHEN WE RECIEVED IT IT HAD LESS PADDING THAN THE ONE PREVIOUSLY. IT AGAIN CUT THE BACK OF MY SONS HEAD (JAN. 2009). *TR