TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE IDLING AT A STOP LIGHT, THE CONTACT'S VEHICLE WAS REAR-ENDED. A POLICE REPORT WAS FILED. THERE WAS A STEEL PLATE ON THE LOWER PORTION OF THE DRIVER'S SEAT, WHICH IS A NEW DESIGN ON THE 2009 TOYOTA MATRIX MODELS (ACTIVE HEADREST). AS A RESULT, THE CONTACT SUSTAINED INJURIES TO HIS LOWER BACK, A HERNIATED DISC, AND OTHER MAJOR INJURIES AS A RESULT OF THE IMPACT TO HIS BODY. THE MANUFACTURER WOULD NOT ASSIST AND THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 6,535 AND CURRENT MILEAGE WAS LESS THAN 12,111. UPDATED 03/17/09. *LJ UPDATED 03/17/09. *JB