# 2002 FORD EXPLORER — STRUCTURE:BODY:HATCHBACK/LIFTGATE
> NHTSA complaint `708396` · 2009-02-15 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 2
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPLORER
- **Year:** 2002
- **Manufacturer:** Ford Motor Company
- **Component:** STRUCTURE:BODY:HATCHBACK/LIFTGATE
- **Miles at failure:** 120,000
## Narrative
WE HAVE A FORD EXPLORER XLT   2002.  THE REAR WINDOW LIFT GATE  WOULD NOT STAY UP ON ITS OWN, SO MY SON PUSHED IT UP, AND THE REAR WINDOW GLASS EXPLODED.  HE AND MY HUSBAND RECEIVED MINOR CUTS AND IT CAME VERY CLOSE TO MY SONS EYES.  I DID SOME RESEARCH ONLINE AND FOUND  THAT OTHERS HAD VERY SIMILAR EXPERIENCES AT WWW. CARCOMPLAINTS.COM    IN 2004 WE TOOK THE VEHICLE TO THE DEALER SECONDARY TO A RECALL REGARDING THE SHOCKS ON THE REAR WINDOW.  WE TOOK IT IN AND THEY SUPPOSABLY FIXED IT.  I DON'T KNOW WHY IT MY WINDOW EXPLODED, BUT WHAT WOULD HAVE HAPPENED IT THE GLASS HAD GOTTEN IN MY SONS EYES   WE WILL BE CALLING THE DEALERSHIP IN THE MORNING TO SEE WHAT THEY SAY.  BY THE WAY  IT IS GOING TO COST 1400 DOLLARS TO GET IT REPAIRED. *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*