# 2002 VOLKSWAGEN JETTA — POWER TRAIN:AUTOMATIC TRANSMISSION
> NHTSA complaint `709062` · 2009-02-19 · Volkswagen Group of America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** VOLKSWAGEN
- **Model:** JETTA
- **Year:** 2002
- **Manufacturer:** Volkswagen Group of America, Inc.
- **Component:** POWER TRAIN:AUTOMATIC TRANSMISSION
- **Miles at failure:** 87,000
- **Speed:** 40 mph
## Narrative
I PURCHASED A 2002 VW IN 2005.  I  HAD A CAR ACCIDENT IN DEC '08.  SHORTLY AFTER THE COLLISION PLACE REPAIRED MY CAR.  THE VEHICHLE STARTED MISFIRING AND ESSENTIALLY WASN'T DRIVABLE.  THE CONTROL ARM BUSHING WERE REPLACED $800 (AT THE VW PLACE)  AND THE SERVICE DEPT SAID THAT THEY WOULD CHECK FLUIDS IN PARTICULAR THE TRANSMISSION FLUID. I WAS TOLD THAT THE TRANSMISSION DIDN'T HAVE THE UPDATED TRANMISSION CONTROL MODULE (TCM) AND HAD TO REPLACED ( $700 PART AND 300 LABOR)  THE SERVICE TECHNICAN DID STATE THAT THIS WAS THE FIRST STEP IN DIAGNOSING AND CORRECTING THE PROBLEM AND THAT THAT THIS WAS A KNOWN ISSUE BUT NOT A RECALL.  WELL $1000 SPENT ON THIS STILL DID NOT FIX THE PROBLEM AND NOW THEY SAY THE NEXT STEP IS TO REPLACE THE TRANSMISSION ON A CAR THAT HAS 87K MILES ANOTHER 4K.  WELL, I CAN HONESTLY SAY THAT VW IS UNRELIABLE AND DOES NOT STAND BEHIND THEIR NAME, PRODUCT OR REPUTATION.  THIS IS SHAMEFUL.   I AM VERY DISSAFIED AND LEARNED THAT THERE ARE NUMEROUS CUSTOMER COMPLAINTS ON THE WEB RELATED TO TRANSMISSIION, TCM ON THE VW 2002 - 2006 MODEL.    VW SHOULD BE HELD LIABLE AND COMPENSATE FOR THIS  A DEFECTIVE/INFERIOR PRODUCT.  *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*