TL*THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE GEAR WOULD SHIFT INTO NEUTRAL. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE ELECTRONIC SHIFT MODULE FAILED. THE PART NEEDED TO MAKE THE REPAIR WAS ON BACK ORDER. ON A SEPARATE OCCASION, WHILE DRIVING LESS THAN 60 MPH, THE VEHICLE SHIFTED INTO NEUTRAL AGAIN WITHOUT THE ACTUAL GEAR SHIFTER BEING MOVED. THE CONTACT'S VEHICLE WAS REAR-ENDED BY ANOTHER VEHICLE, WHICH CAUSED MINOR DAMAGES TO HER VEHICLE. THERE WERE NO INJURIES. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 20,600.