NHTSA complaint: 2008 DODGE GRAND CARAVAN — SERVICE BRAKES, HYDRAULIC
02/23/2009- PURCHASED 2008 DODGE GRAND CARAVAN- ON DAY OF PURCHASE I ASKED WHY BRAKES MADE A BARKING SOUND,WAS TOLD BECAUSE IT SAT IN PARKING LOT FOR A WHILE. ODOMETER-19230THE NEXT DAY THE VAN SHUT ITSELF OFF WHILE DRIVING DOWN THE ROAD. I COULD STEER AND THE ENGINE WAS RUNNING BUT I COULDN'T ACCELERATE AND ALL INSTRUMENT LIGHTING WAS OFF.I CALLED SALE AUTO MALL THE PLACE I BOUGHT IT AND THEY SAID CALL BACK IF IT HAPPENED AGAIN. SOMETIME IN MARCH TOOK IT BECAUSE THE STEERING KEEP PULLING ME TOWARDS THE CURB. THE SERVICE MANAGER OF SALE AUTO MALL TEST DROVE IT WITH ME IN IT AND DETECTED NOTHING WRONG. 4/01/2009- TOOK IT IN FOR OIL CHANGE. 04/06/2009 BRAKES FAILED COMING BACK FROM MOOREHEAD. CALLED SALE AUTO MALL, THEY REFERRED ME TO DODGE DEALERSHIP IN GREENVILLE, CALLED THEM AND ASKED FOR TOW, THEY REFUSED, THEY TOLD ME TO BRING IT AS FAR AS I COULD. WHEN I GOT THERE THEY SAID IT WASN'T UNDER WARRANTY AND THAT IT WOULD BE $370 TO FIX, I REFUSED AND THEY CHARGED ME $35 FOR LOOKING AT IT. 04/08/2009-TOOK IT TO BOYD'S HE REPAIRED BRAKES AND ROTORS FOR $150. 4/20/2009- BRAKES SPONGY AND SINKING CALL BOYD'S REFERRED ME TO DODGE DEALERSHIP IN NEW BERN, SEE THEM, SERVICE MANAGER STARTS THE TEST DRIVE WITH ME GOES TEN FEET AND HITS BRAKES,STOPS CAR SAYS I KNOWWHATS WRONG IT'S THE MASTER CYLINDER,ASKED ME TO GET OUT,SAYS HE WANTS HIS BRAKE MAN TO CHECK IT OUT. THEN THIRTY MINUTES LATER SENDS A MAN TO TELL ME THE PART HAS TO BE ORDER, HE GIVES ME MY KEYS AND TELLS ME THEY'LL CALL ME W
National Highway Traffic Safety Administration — Office of Defects Investigation