TL*THE CONTACT OWNS A 2003 HONDA CIVIC. WHILE STOPPED AT A RED LIGHT, THE CONTACT'S VEHICLE WAS REAR-ENDED. HIS VEHICLE THEN STRUCK THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. HE SUFFERED BRUISES ON HIS HIP AND CHEST FROM THE SEAT BELT. THE CONTACT WAS UNABLE TO RETAIN FOOD DUE TO THE CHEST PAIN. HE WENT TO THE HOSPITAL WHERE IT WAS DISCOVERED THAT HE SUFFERED BROKEN RIBS, A COLLAPSED RIGHT LUNG, STOMACH TRAUMA, A BROKEN FOOT, AND SPINAL CORD DAMAGE. THE DOCTOR SUGGESTED THAT HE HAVE SURGERY, BUT THE CONTACT IS AVOIDING THE PROCEDURE. HE FEELS THAT IF THE AIR BAGS WOULD HAVE DEPLOYED, HE WOULD NOT HAVE TO SUFFER SO MUCH PAIN IN HIS BACK, NECK, AND STOMACH. THE MANUFACTURER HAS NOT RETURNED ANY OF HIS PHONE CALLS. THE CURRENT AND FAILURE MILEAGES WERE 89,000.