TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LIMITED. THE DRIVER-SIDE HEATED SEAT WAS INOPERABLE. HE THEN REMOVED THE DRIVER SEAT AND NOTICED THAT A HOLE WAS BURNED INTO THE CUSHION. HIS MODEL YEAR WAS EXCLUDED FROM RECALL # 06V197000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER), SO HE WAS INELIGIBLE FOR A FREE REMEDY. THE CURRENT AND FAILURE MILEAGES WERE 76,000.