TL*THE CONTACT OWNED A 2007 TOYOTA AVALON. WHILE DRIVING APPROXIMATELY 10 MPH INTO A PARKING LOT THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO A PILLAR ON JULY 4, 2007. THE CONTACT WAS UNABLE TO STOP THE VEHICLE. THE CRASH OCCURRED THREE MONTHS AFTER THE VEHICLE WAS PURCHASED. ALL 5 OF THE AIR BAGS DEPLOYED AND INJURED THE DRIVER AND PASSENGER. THE COMPUTER SYSTEM THAT CONTROLS EVERYTHING IN THE VEHICLE WAS DAMAGED AND REPAIRED FOR $17,859.81. THE AIR BAGS WERE ALSO REPLACED. A POLICE REPORT AND PHOTOS OF THE CRASH ARE AVAILABLE. SHE SPOKE TO A CUSTOMER SERVICE REPRESENTATIVE AND FILED CASE#0910100910 WITH THE MANUFACTURER ON OCTOBER 2, 2009. THE CONTACT WAS ADVISED THAT SHE MUST SUBMIT PROOF TO CONFIRM IF THE CRASH WAS RELATED TO THE FLOOR MATS. THE FAILURE MILEAGE WAS 3,723. RK