TL*THE CONTACT OWNS A 2008 DODGE NITRO. WHILE DRIVING 40 MPH ANOTHER VEHICLE CRASHED INTO THE FRONT END OF HER VEHICLE. THE SEAT BELTS DID NOT SECURE THE OCCUPANTS AND THE AIRBAGS DID NOT DEPLOY. ONE OF THE OCCUPANTS SPINE WAS KNOCKED OUT OF THE ALIGNMENT. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY, AND THE VEHICLE WAS BEING REPAIRED. THE DEALER WAS CONTACTED AND THEY STATED THAT THE AIR BAGS WERE NOT DEFECTIVE. TWO ENGINEERS WERE SENT TO DIAGNOSE THE VEHICLE. THEY CONCLUDED THAT ALL COMPONENTS WERE FUNCTIONING NORMALLY. THE FAILURE AND CURRENT MILEAGES WERE 31000.