NHTSA complaint: 2001 VOLVO S40 — SERVICE BRAKES, HYDRAULIC
I BOUGHT A 2001 VOLVO S40 IN JUNE 2009. I NOTICED RIGHT AWAY THAT THE BRAKES DIDN'T SEEM TO WORK PROPERLY, AS THE STOPPING DISTANCE WAS FAR TOO LONG. THEY ASSURED ME THE BRAKES WERE BRAND NEW. AFTER DRIVING IT A FEW WEEKS, I BECAME VERY NERVOUS ABOUT THE BRAKES BECAUSE I HAD COME CLOSE TO REAR ENDING SEVERAL PEOPLE. I BROUGHT IT BACK TO THE DEALER WHERE I PURCHASED IT AND ASKED THEM TO DOUBLE CHECK THE BRAKES. THEY DID SO AND STATED THAT THEY WERE FINE. SO, I DROVE EXTRA CAUTIOUSLY FROM THEN ON. UNFORTUNATELY, THEY NEVER GAVE ME ANY DOCUMENTATION AND I NEVER ASKED FOR IT. THEY JUST CHECKED THE BRAKES AND SENT ME ON MY WAY, REASSURING ME THERE WAS NOT A PROBLEM. HOWEVER, ON DECEMBER 28TH, 2009, THE BRAKES FAILED WHEN COMING TO AN INTERSECTION. I WAS JUST BEGINNING TO SLOW DOWN (NOT EVEN TRYING TO STOP YET) AND THE BRAKE WOULD NOT GO DOWN FURTHER. I TOOK MY FOOT OFF THE BRAKE, AND IT DID NOT RELEASE. I AGAIN TRIED TO PUSH DOWN THE PEDAL, AND IT DID NOT GO DOWN. I REAR ENDED THE CAR IN FRONT OF ME. I LOOKED ONLINE AND FOUND THAT SEVERAL PEOPLE WITH MY SAME YEAR AND MODEL HAD THE SAME PROBLEMS, BOTH WITH THE STOPPING DISTANCE AND THE BRAKE FAILURE. THE NEXT MORNING, I TOOK MY CAR TO THE VOLVO DEALER IN INDIANAPOLIS. THEY INSPECTED THE BRAKES AND FOUND NOTHING WRONG. THEY ALSO VERIFIED THAT THE RECALLED VACUUM PUMP HAD ALREADY BEEN REPLACED. FROM THERE I TOOK MY CAR TO THE BODY SHOP FOR AN ESTIMATE OF THE DAMAGE FROM THE ACCIDENT, WHICH WAS $2,2604.96. UPON LEAVING THE BODY SHOP,
National Highway Traffic Safety Administration — Office of Defects Investigation