# 2004 LEXUS ES 330 — POWER TRAIN
> NHTSA complaint `757104` · 2010-02-03 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** LEXUS
- **Model:** ES 330
- **Year:** 2004
- **Manufacturer:** Toyota Motor Corporation
- **Component:** POWER TRAIN
- **Speed:** 99 mph
## Narrative
I WAS IN A GROCERY STORE PARKING LOT WHEN I STARTED MY CAR AND AS I PUT IT IN GEAR THE CAR SPED OUT OF CONTROL.  I WAS LUCKY TO HAVE AVOIDED THE OTHER CARS IN THE LOT BECAUSE THE BRAKES DID NOTHING BUT SQUEAL.  UPON HITTING A CURB ON THE FAR END OF THE PARKING LOT, THE CAR SPUN AROUND AND CAME TO A STOP.  MY CAR WAS NOW FACING IN THE OPPOSITE DIRECTION WITH A LOT OF DAMAGE.    I WAS TREATED AT THE HOSPITAL AND RELEASED BUT HAD SEVERAL MONTHS OF THERAPY ON MY NECK.  A FEW MONTHS AFTER BEING RELEASED FROM THERAPY, I HAD TO RETURN FOR A SECOND ROUND BECAUSE OF NECK PAIN.    TOYOTA TIED UP MY CAR FOR A MONTH TO INVESTIGATE THE MATTER AND SENT ME A LETTER STATING THAT NOTHING WAS WRONG WITH THE CAR BUT IT WAS THE AFTER MANUFACTURE MATS.  WHEN I ASKED FOR A COPY OF THE INVESTIGATORS REPORT, I WAS TOLD THAT IT WAS NOT THEIR POLICY TO DO SO.    I AM VERY CONCERNED THAT THEY ARE NOT RECALLING THE LEXUS ES330, AND OTHER PEOPLE MAY BE AT RISK.  SINCE I STILL HAVE THE CAR, I WONDER IF THEY FIXED THE PROBLEM AND COVERED IT UP OR IF THE SAME THING MAY HAPPEN AGAIN.    PLEASE INVESTIGATE PROBLEMS WITH THE LEXUS ES330 SERIOUSLY. I DO NOT FEEL THAT TOYOTA CARES ABOUT SAFETY WHEN IT MAY DIG INTO PROFITS. *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*