# 2007 LEXUS RX HYBRID — SERVICE BRAKES, ELECTRIC
> NHTSA complaint `759367` · 2010-02-05 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** LEXUS
- **Model:** RX HYBRID
- **Year:** 2007
- **Manufacturer:** Toyota Motor Corporation
- **Component:** SERVICE BRAKES, ELECTRIC
- **Miles at failure:** 25,000
- **Speed:** 5 mph
## Narrative
MAY 2008: PURCHASED 2007 LEXUS 400H SUV.  CAR GREAT EXCEPT BRAKES. SOMETHING WAS ODD.    JUNE 2008: SENT THE CAR TO THE DEALERSHIP TO CHECK BRAKES. THEY INSISTED EVERYTHING WAS FINE. MY DISCOMFORT WAS DUE TO MY INEXPERIENCE WITH THE 'REGENERATIVE' BRAKING SYSTEM.  I TRIED TO GET USED TO IT. IT SEEMED TO GET WORSE OVER TIME.  AT AROUND 10 MPH, THE BRAKING MOMENTUM CHANGES SUDDENLY.  THE CAR FLOATS BRIEFLY THEN SURGES A LITTLE.  IT WAS UNCLEAR IF IT HAPPENED ALL THE TIME, OR ONLY WITH GRADUAL BRAKING, OR ONLY WHEN STOPPING FROM A SLOW SPEED.     JULY 22, 2009: ACCIDENT.  BRAKES SUDDENLY STOPPED WORKING AS I TURNED THE CAR INTO A PARKING SPACE BEHIND ANOTHER CAR.  I PANICKED WHEN THE CAR DIDN'T STOP AT THE EXPECTED POINT. I SLAMMED ON THE BRAKES, MY FOOT SLIPPED AND I HIT THE ACCELERATOR.  I HIT THE CAR IN FRONT OF ME SENDING IT TOWARD THREE OTHER CARS.  THIS WOULD NOT HAVE HAPPENED IF THE BRAKES WORKED PROPERLY.    AUGUST 2009 -REPORTED ACCIDENT TO THE DEALERSHIP.  I WAS TOLD TO TALK WITH LEXUS HEADQUARTERS IN CALIFORNIA.  THEY ARRANGED FOR A FIELD AGENT TO GO TO THE LOCAL DEALERSHIP.    SEPTEMBER 30, 2009 - CAR AT THE DEALERSHIP FOR EVERYONE'S REVIEW. AFTERWARDS, TOLD BY PHONE THAT NO PROBLEMS WERE IDENTIFIED AND THE CAR WAS SAFE.  I WASN'T COMFORTABLE WITH THAT DECISION.    ON NOVEMBER 27, 2009, I TOOK THE CAR IN AGAIN, INSISTING THERE WAS A PROBLEM. I DROVE WITH THE SERVICE MANAGER.  HE ADMITTED HE FELT THE FLOATING/SLIGHT SURGE.  HE CLAIMED IT WAS THE MOMENT BETWEEN THE END
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*