NHTSA complaint: 2010 TOYOTA COROLLA — STEERING
I PURCHASED A BRAND NEW 2010 COROLLA AT TOYOTA CITY, MAMARONECK, NY ON 8/31/09. I FELT VIBRATION IN THE STEERING MECHANISM, A STRANGE FEELING IN THE BRAKES, HEARD A NOISE IN STEERING WHEEL, AND A STRANGE FEELING IN THE WAY THE CAR RODE IMMEDIATELY WHEN TURNING AND BROUGHT THE CAR BACK TO THE DEALERSHIP ON 10/5/09. I DID NOT BRING IT BACK RIGHT AWAY DUE TO TIME CONSTRAINTS, AND I FELT MAYBE I NEEDED TO GET USED TO THE CAR. I HAD A 2003 COROLLA BEFORE, AND THIS CAR FELT COMPLETELY DIFFERENT IN ITS RIDE. NOT AS TIGHT A RIDE. ON 10/5/09 THE CAR WAS IN THE SHOP ALL DAY AND THEY FOUND IT HAD WARPED ROTORS AND NEEDED NEW BRAKES. THEY TOLD ME THE CAR'S BRAKES MAYBE HAD GOTTEN WET SITTING IN THE RAIN, WHICH CAUSED THE PROBLEM. I FELT THAT WAS VERY ODD ON A BRAND NEW CAR, AND WITH ITS PREDELIVERY INSPECTING THIS WAS MISSED. THEY COVERED THE REPAIR. I DROVE THE CAR AGAIN AND BROUGHT IT BACK ON 10/19/09. THERE WAS STILL THE SAME PROBLEM, WITH A VIBRATION IN THE STEERING WHEEL. THIS TIME THEY BALANCED THE TIRES. AGAIN, NOT CLEAR WHY THEY DID NOT DO THIS BEFORE. I STILL HEARD A NOISE IN THE STEERING WHEEL AND FELT THE CAR DID NOT HAVE A TIGHT DRIVING FEEL. THEY TOLD ME TO LIVE WITH THE STEERING WHEEL PROBLEM. IT WAS HOW THE POWER ASSIST SYSTEM WORKED IN THE STEERING WHEEL. THE STEERING FEELS COMPLETELY DIFFERENT FROM MY 2003 TOYOTA COROLLA. I HAVE FELT THE BRAKES DO NOT RESPOND WELL, AND PULSATE ON ENGAGEMENT, AND I FEEL THE CAR STILL MOVES FORWARD, WHEN TRYING TO STOP. ON 1/23/10 I HI
National Highway Traffic Safety Administration — Office of Defects Investigation