TL*THE CONTACT OWNS A 2003 TOYOTA RAV4. THE DRIVER WAS TRAVELING IN A PARKING LOT AT ABOUT 8 MPH. THE DRIVER STATED THAT SHE ENGAGED THE BRAKES AND HER VEHICLE IMMEDIATELY ACCELERATED UP TO 35 MPH. THE DRIVER STATED THAT SHE CRASHED INTO A GUARD RAIL, INTO AN EMBANKMENT, AND INTO AN OFFICE BUILDING. SHE HAS MAILED A LETTER TO THE DEALER AND SHE HAS ALSO CALLED THEM. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 37,000.