# 2010 TOYOTA PRIUS — VEHICLE SPEED CONTROL
> NHTSA complaint `771759` · 2010-03-09 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** TOYOTA
- **Model:** PRIUS
- **Year:** 2010
- **Manufacturer:** Toyota Motor Corporation
- **Component:** VEHICLE SPEED CONTROL
- **Miles at failure:** 4,200
- **Speed:** 5 mph
## Narrative
ON FRIDAY 2/26 AT ~ 1:15PM, I WAS DRIVING MY 2010 PRIUS.  IT WAS RAINING HARD OUTSIDE.  AS I PUT ON BRAKES, THE CAR SEEMED TO ACCELERATE / DID NOT BRAKE AND DROVE INTO A PARKING LOT CURB.  DAMAGE WAS DONE TO THE FRONT END OF THE CAR.      THERE HAVE BEEN MULTIPLE OCCASIONS DURING WHICH MY HUSBAND AND I HAVE SEPARATELY NOTICED THIS SAME TYPE OF ACCELERATION / FAILURE TO BRAKE - PARTICULARLY WHEN DRIVING IN THE RAIN, DOWN A HILL, OR OVER AN UNEVEN SURFACE (LIKE A POTHOLE).  NONE OF THESE OTHER OCCASIONS HAVE RESULTED IN ANY INJURY OR DAMAGE.      FOLLOWING THE 2/26/2010 INCIDENT, I CONTACTED TOYOTA THAT SAME DAY.  I WAS TOLD THAT A CUSTOMER RELATIONS MANAGER WOULD CALL ME BACK BY TUESDAY 3/2.  DID NOT HEAR BACK.  ON WEDNESDAY 3/3 I CALLED TO FOLLOW UP.  AFTER BEING ON HOLD FOR 1 HOUR, I GAVE UP.  SENT AN E-MAIL TO CUSTOMER SERVICE ADVISING OF THE SITUATION.  STILL DID NOT HEAR BACK.  ON SATURDAY 3/6 I CALLED AGAIN.  WAS AGAIN ON HOLD X 1 HOUR AND TOLD CUSTOMER SERVICE REPRESENTATIVE OF WHAT HAPPENED - THEY APOLOGIZED AND SAID THEY DID NOT HAVE MY CONTACT INFORMATION.  WAS TOLD I WOULD GET A CALL BACK BY 3/9.      DID FINALLY SPEAK WITH AN AGENT ON 3/8 WHO NOW TELLS ME THAT I WILL GET A CALL WITHIN 10 DAYS.  AT THAT TIME, I WILL BE OFFERED AN INSPECTION APPOINTMENT WITHIN THE FOLLOWING 30 DAYS.  AND, WITHIN 30 DAYS AFTER THE APPOINTMENT I WILL RECEIVE WRITTEN NOTIFICATION OF THE OUTCOME OF THE INSPECTION.    I FEEL UNSAFE DRIVING MY CAR.  I WOULD HOPE FOR A FASTER RESOLUTION TO 
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*