NHTSA complaint: 2004 HYUNDAI SANTA FE — STRUCTURE:BODY:DOOR
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) PASSENGER WENT TO EXIT THE VEHICLE AND GOT THEIR HAND CUT BY A SHARP EDGE ON THE DOOR HANDLE. IT APPEARS THAT THE CHROME-PLATING HAS TURNED INTO A SHARP EDGE, SIMILAR TO A RAZOR-BLADE (IDENTICAL TO WHAT OCCURRED IN NHTSA ACTION # PE08071 ON THE HYUNDAI SONATA). I HAVE TEMPORARILY TAPED THE SHARP AREA, SINCE BOTH THE DEALER AND HYUNDAI CUSTOMER SERVICE REFUSE TO ACKNOWLEDGE THE DANGER OF THIS PROBLEM, AND REFUSE TO REPLACE THE HANDLE AT NO CHARGE. THEY TELL ME THAT SINCE THERE IS NO RECALL AND THE VEHICLE IS OUT OF WARRANTY, THEY WILL NOT CHANGE THE DEFECTIVE (UNSAFE) HANDLE EVEN THOUGH MY OTHER THREE HANDLES ARE PERFECTLY FINE. HYUNDAI COMPLAINT FILED (TWICE), LATEST DATE WAS 3/10/2010 CASE #[XXX]. *TR
National Highway Traffic Safety Administration — Office of Defects Investigation