ON 11/24/09 I WAS PARKED IN A SAN FRANCISCO SHOPPING MALL PARKING LOT AND STARTED MY VEHICLE, PUT IT REVERSE, RELEASED THE BRAKE AND IT, IMMEDIATELY, ACCELERATED OUT OF THE ANGLED PARKING SPACE, ACROSS THE ONE-WAY SINGLE LANE AND CRASHED INTO THE REAR OF A CAR SIMILARLY PARKED ON THE OPPOSITE SIDE OF THE TRAFFIC LANE. I FRANTICALLY HIT BRAKES BUT THE CAR DID NOT STOP AND, IN FACT, SEEMED TO SPEED UP. I AM ABSOLUTELY CONVINCED THAT THE CAUSE OF THE ACCIDENT WAS A FAULT IN THE ACCELERATOR MECHANISM. I, AT FIRST,THOUGHT IT WAS MY FAULT AND SAID SO TO MY INSURANCE COMPANY WITHIN AN HOUR OF THE ACCIDENT. BUT ON REFLECTION, I DECIDED IT WAS THE CAR ITSELF AND THE FOLLOWING DAY I CALLED MY INSURANCE COMPANY AND TOLD THEM THAT IT WAS A FAULT WITH THE CAR THAT WAS THE CAUSE. I HAVE TRIED TO CONTACT TOYOTA CORP. NUMEROUS TIMES BY EMAIL AND HAVE NOT BEEN SUCCESSFUL. FINALLY I CONTACTED THE LOCAL TOYOTA DEALER WHO WAS GOOD ENOUGH TO RELAY MY EMAIL TO TOYOTA CORP. THE LOCAL DEALER SENT ME AN EMAIL THE FOLLOWING DAY TELLING ME THAT I HAD TO GET AN OFFICIAL CASE OPENED WITH TOYOTA,S CUSTOMER EXPERIENCE CENTER AND TO CONTACT THEM AT 1(800)331-4331 TO GET A CASE NUMBER. I HAVE BEEN PHONING THEM FOR WEEKS AND I AM NOT ABLE TO GET ANYTHING BUT A RECORDED MESSAGE. TRYING THE LOCAL DEALER AGAIN, HE CALLED DIRECT AND ASKED THEM TO CALL ME BUT THEY TOLD HIM THAT THEY WERE NOT ABLE TO DO SO BECAUSE OF THEIR LONG WAITING LIST. SO I AM NOW TRYING THE NHTSA. *TR