TL*THE CONTACT OWNS A 2003 TOYOTA AVALON. THE CONTACT STATED THAT WHEN TRYING TO DRIVE IN REVERSE OUT OF A PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A POLE. THE CONTACT THEN SHIFTED FROM NEUTRAL GEAR THEN TO DRIVE AND ALTHOUGH HIS FOOT WAS ON THE BRAKE PEDAL, THE VEHICLE ACCELERATED INTO A BRICK WALL. THE AIR BAGS DID NOT DEPLOY. THE CONTACT AND THE PASSENGER WERE BOTH INJURED AS A RESULT OF THE CRASH. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING BUT THE DEALER COULD NOT DUPLICATE THE FAILURE. THE CONTACT CALLED THE MANUFACTURER AND REQUESTED THAT THE VEHICLE BE INSPECTED. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 53,809.